About KCG BPO
KCG BPO is an owner-led contact center in Kingston, Jamaica. Since 2011 we have run customer service, technical support and sales programs for companies in the United States, Canada, the United Kingdom and the Caribbean.
Who we are
KCG BPO was founded in 2011 and works from 8 Lady Musgrave Road in the New Kingston area of Kingston, Jamaica's capital. The company is owner-led: clients deal directly with the people who run it, not layers of account management.
What we do
Our agents handle voice, email, chat and social media, with specialist experience in healthcare, e-commerce, tech support and sales. Clients choose from five ways to buy:
- Dedicated agents, priced per seat
- Per-minute pricing, billed on talk time
- Managed services, for a monthly fee
- Project-based outsourcing, quoted per project
- Commission-based sales, paid on results
How we work
- 24/7 operations: customers reach a live, trained agent at any hour.
- Your tools: agents work in your CRM and ticketing systems, including Salesforce, HubSpot and Zendesk.
- Training and quality: onboarding, coaching, call monitoring and quality assurance for your brand.
- Reporting: weekly performance reports and monthly review meetings against agreed service levels.
- Fast launch: most programs go live in 2–4 weeks. How onboarding works.
Leadership
Kerian Brown-Cousins
BPO Operations Manager
To speak with leadership about a new program, email info@kcgbpo.com or use the quote form.
Visit or contact us
KCG BPO8 Lady Musgrave Road
Kingston, Jamaica
Office hours are Monday to Friday, 9am to 5pm Jamaica time (UTC−5). Our contact center operations run 24/7.