Privacy Policy
Last updated: October 2026
1. Who we are
KCG BPO ("Company," "we," "us," or "our") is a business process outsourcing company based in Kingston, Jamaica. We are responsible for the personal information collected through our website, kcgbpo.com, and through enquiries about our services. This Privacy Policy explains what we collect, why, how we protect it and the choices you have.
2. Information we collect
Information you give us
- Enquiry and contact forms: your name, email address, phone number, company, the service you're interested in and your message.
- Job applications: the information in your email and CV when you apply for a role.
- Live chat: if you choose to open our chat, the messages you send and the details you share.
- Email and phone: the information you provide when you contact us directly.
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request and the time of your visit. We use this to keep the website secure and working.
3. How we use your information
- To respond to your enquiry and prepare proposals and quotes (to take steps you ask for before entering a contract, and in our legitimate interest in responding to business enquiries).
- To assess job applications (in our legitimate interest in recruiting, or with your consent).
- To keep our website secure and prevent fraud and abuse (in our legitimate interest).
- To comply with our legal obligations.
- To send marketing communications, only where you have agreed to receive them. You can opt out at any time.
4. Cookies
Our website does not use advertising, analytics or tracking cookies, and our fonts are hosted on our own servers, so browsing the site does not send your information to third parties. If you choose to open the live chat, our chat provider, Tawk.to, will set cookies that it needs to run the chat. See Tawk.to's privacy policy.
5. Who we share information with
We do not sell, trade or rent your personal information. We share it only with:
- Service providers who help us run the website and our business, such as our live chat provider (Tawk.to), website host and email provider. They may only use your information to provide services to us.
- Legal or regulatory authorities, where the law requires it.
- Other parties, with your explicit consent.
6. International transfers
Some of our service providers process information outside Jamaica, including in the United States. Where this happens, we use providers that apply appropriate safeguards to protect your information.
7. How long we keep information
We keep enquiry information for up to 24 months after our last contact with you, unless it becomes part of a client relationship. We keep unsuccessful job applications for up to 12 months. After these periods, we delete or anonymise the information unless the law requires us to keep it longer.
8. Data security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including encrypted (HTTPS) connections to this website. However, no method of transmission over the internet is 100% secure.
9. Your rights
Under Jamaica's Data Protection Act, 2020, and other laws that may apply to you (such as the EU or UK GDPR, or US state privacy laws), you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Withdraw your consent at any time, where we rely on consent
- Opt out of marketing communications
- Complain to a data protection authority, such as Jamaica's Office of the Information Commissioner or the authority where you live
To exercise these rights, email info@kcgbpo.com. We will respond within the time required by law.
10. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Third-party links
Our website links to third-party websites, such as our social media profiles. We are not responsible for their privacy practices and encourage you to review their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date.
13. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
- Email: info@kcgbpo.com
- Phone: 833.286.6KCG (US)
- Address: Kingston, Jamaica