Terms of Service

Last updated: October 2026

1. Acceptance of Terms

By accessing and using the KCG BPO website (kcgbpo.com) and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

KCG BPO provides business process outsourcing services from Kingston, Jamaica, including but not limited to call center operations, customer support, managed services, project-based outsourcing and commission-based sales campaigns.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Use automated systems to scrape or extract data from the website for commercial purposes without our permission
• Transmit any malicious code or interfere with the website's functionality
• Impersonate any person or entity

4. Intellectual Property

All content on this website, including text, graphics, logos, images and software, is the property of KCG BPO or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute or create derivative works without our express written consent, except that you may quote and link to our content with attribution.

5. Service Agreements

Specific outsourcing services are governed by separate service agreements between KCG BPO and the client. These Terms of Service apply to website use and do not replace or modify any service agreement. Information on this website, including descriptions of services and pricing models, is general and does not form an offer.

6. Confidentiality

KCG BPO takes confidentiality seriously. Information shared during the enquiry process or a service engagement will be treated as confidential and handled in line with our Privacy Policy and any applicable service agreement.

7. Disclaimer of Warranties

The website and its content are provided "as is" without warranties of any kind, either express or implied. KCG BPO does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, KCG BPO shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the website, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless KCG BPO, its officers, directors, employees and agents from any claims, damages, losses or expenses arising from your use of the website or violation of these terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Jamaica. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Jamaica.

11. Modifications

KCG BPO may modify these Terms of Service at any time. Changes take effect when posted on this page. Your continued use of the website after changes are posted means you accept the modified terms.

12. Termination

We may terminate or suspend access to our website at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us or third parties.

13. Contact Information

For questions about these Terms of Service, please contact us at:

• Email: info@kcgbpo.com
• Phone: 833.286.6KCG (US)
• Address: Kingston, Jamaica