Project-based outsourcing with a defined scope and timeline
Project-based outsourcing covers work with a defined scope, timeline and set of deliverables, such as a product launch, a seasonal surge or a customer outreach campaign. It is priced for the project rather than as an ongoing contract.
What's included
- Scope, timeline and deliverables agreed upfront
- A project team trained on your scripts and materials
- Quality monitoring throughout the project
- Progress reporting while the project runs
- A wrap-up report when the project closes
Who it's best for
- Product launches and promotions
- Seasonal or holiday peaks
- Customer surveys and outreach campaigns
- Short-term or one-off projects that do not justify a permanent team
How pricing works
Projects are quoted as a whole, based on the agreed scope, timeline, volumes and deliverables. You know the cost before the project starts.
What we measure and report
Targets for these metrics are agreed with you before launch and reported throughout the engagement.
- Progress against plan
- Volumes completed against the agreed project timeline.
- Completion or contact rate
- The share of the target list reached or tasks completed.
- Outcome rate
- The share of contacts that reach the outcome the project is designed for, such as a completed survey.
- Quality score
- Scores from call monitoring against the project scorecard.
Why run it from Jamaica?
Our agents work from Kingston, Jamaica, where English is the official language and the time zone (UTC−5, with no daylight saving) overlaps the full North American business day. Learn more about outsourcing to Jamaica.
How Onboarding Works
Most programs go live in 2–4 weeks, depending on complexity
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Discovery
We learn about your customers, channels, volumes, service levels and how success will be measured.
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Program design and recruitment
We agree the engagement model, set up workflows, and recruit agents matched to your program.
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Training and integration
Agents are trained on your products, tone of voice and systems, and we connect and test our platform with your tools.
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Go-live and ongoing QA
We launch, monitor quality and report performance so the program keeps improving.
Project-Based Outsourcing: Common Questions
What is project-based outsourcing?
Project-based outsourcing is a fixed engagement with an agreed scope, timeline and deliverables, such as handling calls for a product launch or running a survey, priced as a project instead of an ongoing contract.
What kinds of projects can KCG BPO handle?
Common examples are product launches, seasonal surges, promotional campaigns, customer surveys and outreach. If your project involves customer contact, tell us about it and we will tell you whether it is a fit.
Can a project become an ongoing contract?
Yes. Many projects lead into an ongoing engagement, such as dedicated agents or a managed service contract.
Other engagement models
Ready to talk about project-based outsourcing?
Tell us about your volumes, hours and channels, and we'll send a tailored quote.