Outsourced sales campaigns on commission-based pricing
With commission-based sales campaigns, what you pay is tied to results. KCG BPO agents sell your product or service, and pricing is linked to agreed outcomes such as closed sales, qualified leads or appointments set.
What's included
- Agents trained on your product and sales process
- Script development and call quality monitoring
- Lead follow-up and conversion
- Results tracked against agreed targets
- Regular campaign reporting
Who it's best for
- Companies that want to pay for results rather than hours
- Product launches and new-market sales pushes
- Converting existing inbound or marketing leads
How pricing works
The commission structure is agreed for each campaign, based on your product, sales cycle and the outcomes that count as a result. Before launch, we review the compliance requirements for the markets you sell into with you, such as calling hours and consent rules.
What we measure and report
Targets for these metrics are agreed with you before launch and reported throughout the engagement.
- Contact rate
- The share of leads the team reaches.
- Conversion rate
- The share of contacted leads that become a sale, qualified lead or appointment.
- Results per hour
- Sales, qualified leads or appointments generated per agent hour.
- Cost per acquisition
- What each result costs you under the agreed commission structure.
- Compliance and quality score
- Monitoring of calls against your script, disclosures and calling rules.
Why run it from Jamaica?
Our agents work from Kingston, Jamaica, where English is the official language and the time zone (UTC−5, with no daylight saving) overlaps the full North American business day. Learn more about outsourcing to Jamaica.
How Onboarding Works
Most programs go live in 2–4 weeks, depending on complexity
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Discovery
We learn about your customers, channels, volumes, service levels and how success will be measured.
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Program design and recruitment
We agree the engagement model, set up workflows, and recruit agents matched to your program.
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Training and integration
Agents are trained on your products, tone of voice and systems, and we connect and test our platform with your tools.
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Go-live and ongoing QA
We launch, monitor quality and report performance so the program keeps improving.
Commission-Based Sales: Common Questions
What is a commission-based sales campaign?
A commission-based sales campaign is an outsourcing arrangement where the provider is paid mainly on results, such as sales closed, leads qualified or appointments set, rather than for agent hours.
How is a result defined?
Results are agreed with you before the campaign starts, for example a completed sale, a qualified lead that meets your criteria, or a booked appointment.
Who provides the leads?
Most campaigns work from leads you supply, such as inbound enquiries or marketing lists you are permitted to contact. We agree lead sources and compliance requirements before launch.
Other engagement models
Ready to talk about commission-based sales?
Tell us about your volumes, hours and channels, and we'll send a tailored quote.